Steamworks Baths Chicago

Honestly, the negatives about this place is mainly about the staff. Theres certain staff that have no sense customer service. Theres a person, that never smiles, is rude, and talks to people rudely like we’re dumb. I always hope every time that he isnt checking me in. Then tonight, as I was snacking. This other staff who I didnt know was staff and thought he was checked out as he had clothes on and was getting a pop. It wasnt working for him so I gave him a mini advice to help him, but he just flat out ignored me and continued on. Rude. Didnt even say a thing or look my way. Got his pop and left. So yeah staff are Rude. Also, these same people do check ups by walking around and going through each public spots, But they shine their flashlights right in everyone’s face, especially in the Dark spots made for anon play and whatnot, but like, come on dude. Shining in everyoneeee’s faces is just kinda rude. Otherwise. This place is nice! And expect what to expect when it comes to bath houses, for example, there are dumb people that leave poo in the showers, but thats on them. And there are the occasional person that does not get the hint of you pushing their hand away, so just be stern or verbalize “no thank you.” But place is well taken care of with cleanings as often as they can. Shoutout to the latinos working the front desk and check out desk, they are always kind and helpful.

I've visited Steamwork on multiple occasions, hoping for an exciting experience, but unfortunately, my visits left much to be desired. It seems like the place struggles to attract customers unless it's a special market day or a big event. Even on weekends, the atmosphere is surprisingly slow-paced. One of the main downsides is the cost. Paying $36 for entry, a membership, and an ID card sets high expectations. Regrettably, I consistently found fewer than 10 people inside. This makes the value for money quite poor. Perhaps Steamwork could benefit from reevaluating its pricing strategy and working on strategies to draw in more customers during regular days. Until then, I can't help but feel that the experience falls short of expectations. 5$ Student or military discount

Clearly there is something going on with the employees here especially the front window. I will never be returning after what I witnessed here this weekend. This gay business should be ashamed of itself and how it treats the people who patronize this business. these extremely unprofessional and rude employees will be out of a job of they keep this up. I will be reporting to HQ

I fully understand that the staff at steamworks frequently deal with aggressive, intoxicated, and difficult customers. I’m sure it is draining and they must maintain a zero tolerance for that sort of behavior. However, the last two nights I have been there, one security guard in particular has been exceptionally aggressive, impatient, and condescending to people in line, even making homophobic comments. These were men who were completely sober, alone, quiet, standing still, etc. Full on shaming people in front of everyone if they couldn’t get there ID card out fast enough, forgot to take something out of their back pocket, insulting comments on dress, as well as name calling if someone wasn’t moving fast enough or misunderstood a direction/request. Publicly humiliating lots of guys who were just confused or hadn’t ever been there before who may have read the rules, but didn’t know the process. I was shocked at how consistently aggressive and threatening this guard was, especially in comparison to how polite the rest of the staff was. Again, I completely understand that they deal with a constant barrage of difficult customers. I’m sure if I was in that line of work I would have little patience for those patrons breaking rules. However, even the treatment to polite, quiet, sober customers in line was insulting and threatening. Quite honestly there seemed to clearly be some level of revelry in having the power to be able to talk down to or boss around those patrons in line. (Security guard specifically: older 40s-50’s, buzzed head/bald) Regardless of your business model, it should never be appropriate to name call, threaten, or publicly humiliate. Please Maintain your safety standards and policies for sure, we all want foster a safe environment. But there needs to be a change in your treatment of patrons, especially from this security guard particularly. The most egregious examples of poor treatment/homophobic comments happened when no other staff was around to witness. Something tells me that is intentional on his part…